PRIVACY POLICY

Pattern Health Education Ltd

Pattern Health Education Ltd Registered Office: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom Email: [email protected] ICO Registration Number: ZC109451

Pattern Health Education Ltd is the Data Controller.



Data We Collect

We collect the following personal data:

For institutional enquiries and purchases, we may also collect the name, job title and work email address of the individual making contact on behalf of their organisation.

Where a product is purchased by an individual healthcare professional for their own professional development, only the data necessary to fulfil that purchase will be collected.

We do not collect patient or health data.



Lawful Basis

We process personal data on the following lawful bases:

Contractual necessity: to fulfil your purchase and provide access to our products. Legitimate interests: to administer our business and improve our services. Legal obligations: to comply with accounting, tax and regulatory requirements.



Processors

We use the following third party processors. All processors operate under GDPR-compliant agreements:

Thinkific: course hosting, individual enrolment and management of learner accounts under institutional licences. Stripe: payment processing for individual purchases. Zoho: invoicing for institutional purchases only.



Data Retention

Personal data is retained:



Your Data Rights

You have the following rights in relation to your personal data:

Right of access: to request a copy of the data we hold about you. Right of rectification: to request correction of inaccurate data. Right of erasure: to request deletion of your data where appropriate. Right of restriction: to request we limit processing of your data. Right of objection: to object to processing based on legitimate interests. Right to complain: to the Information Commissioner's Office at www.ico.org.uk.

To exercise any of these rights please contact us at [email protected]



International Transfers

Where processors operate outside the United Kingdom, appropriate safeguards are in place in accordance with UK GDPR requirements.



Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss or disclosure.




Cookies and Similar Technologies

Our programme platform is hosted by Thinkific. The platform may use cookies and similar technologies to enable core functionality including account access, security, checkout and programme delivery. Some cookies are strictly necessary for the operation of the platform and are exempt from consent requirements. Where non-essential cookies are used for analytics or performance purposes, these are managed by the platform provider in accordance with their own cookie policy. For further information about cookies used on the Thinkific platform please refer to Thinkific's privacy policy.



Marketing

We do not sell personal data to third parties. We may contact existing customers about relevant programme updates, account administration, service information or related educational products where permitted by law. You may opt out of marketing communications at any time by contacting [email protected].



Changes To This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our platform. Continued use of our products following any update constitutes acceptance of the revised policy.



Contact

For any data protection queries or complaints please contact: [email protected] Pattern Health Education Ltd, 61 Bridge Street, Kington, HR5 3DJ.

If you wish to raise a data protection complaint, please contact us at [email protected]. We will acknowledge your complaint within 5 working days and provide a written response within 14 working days. If you remain dissatisfied you have the right to complain to the ICO at www.ico.org.uk.